Returns

RETURN POLICY

Last updated January 12, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@shelterhelpers.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Shelter Helpers

Attn: Returns

RMA #

__________

6834 S University Blvd Unit 189

Centennial, CO 80122

United States

Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

● Sale items are FINAL SALE and cannot be returned.

● Product must be returned unopened unless the return of an opened package is approved by Company.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

720-745-0186

info@shelterhelpers.com